How can we help you?
Find answers to common questions, track your order or reach our team directly. We're here for you.
FAQ quick links
Support
Reach our team
Have a question that isn't answered below? We usually reply within 24 hours.
Send us a message
If it's about an order, use the email you ordered with.
FAQs
Orders & shipping
When will my order ship?
The product page shows the exact day your order will ship. You'll get a tracking link by email as soon as your order is on its way.
How will I know it's shipped?
You'll get a tracking link by email as soon as your order is on its way.
How can I track my order?
Once your order ships, you'll get an email with your tracking number and a tracking link.
Can I change or cancel my order?
If it hasn't shipped yet, email us as soon as possible and we'll do our best to help.
How do I update my shipping address?
If your order hasn't shipped yet, email us your new address and we'll fix it.
Do you ship internationally?
Yes. You'll see the options for your country at checkout.
FAQs
Product questions
How do I use it?
Explain how and when to use the product.
How soon will I notice a difference?
Say what most customers notice, and when.
Is it right for me?
Say who it's for, and who should check with a professional first.
How should I store it?
Give the storage instructions.
FAQs
Quality & materials
What is it made of?
List what the product is made of.
How do you check quality?
Explain how the product is checked before it ships.
Does it have any certifications?
List any real certifications, or remove this question.
FAQs
Guarantee & payment
What is your guarantee?
Every order comes with our 30-day guarantee. If something isn't right, email us within 30 days of delivery and we'll make it right.
How do I swap for a different size?
Email us with your order number and we'll take it from there.
Why is the price different from an ad I saw?
Ads may show promotional pricing that has since ended. The price on our website is always the current one. If you saw a specific offer, reach out and we'll help.
What payment methods do you accept?
All major cards, PayPal, Shop Pay, Apple Pay and Google Pay.